Dear Valued Customers,
We are instructed by Enterprise Singapore to do a recall exercise, if you happen to have these models in your house,
Fanaway, Fantasy UFO38, E502 Aeratron, EC 888, EC 999, ED 866, ES 380, V8 Jazz, VIP 99, EL 3888 Elegant, ES 803 Mini, ES 803, V6 Mini, AC 4054,
ELS 52 HHA, EL 03 Cane, EL 03 Leaf
These models were not tested to specified safety standards in accordance with the Consumer Protection (Safety Requirements) Regulations by Enterprise Singapore, the Safety Authority. They were unregistered and sold without a valid Safety Mark. Customers who purchased these models are entitled to trade in your old fan for a voucher of $150. Voucher issued is valid for 3 years & can be used as a gift voucher transferrable to anyone. Please take note that voucher is valid ONLY for purchases in SINGAPORE. If you are not sure of the model, you may take a photo of your fan, whatsapp to 9022-6365, our service centre will be able to verify. Please also help to provide your receipt & warranty card as shown on purchase date, if you have lost or misplace it, you could contact us and we will assist to find your record.
We are also providing free removal services if you do not wish to keep the products. You may contact us for more details :
email: email@example.com or
call: 6741-0729 or
whatsapp only 9022-6365 (service centre)
Rest assure, Consumer Safety is Elmark’s highest priority. We are carefully monitoring for any complaints that may be related to this recall.
We apologise for all inconveniences caused.